Política de Privacidad

1. Data Controller

In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), and other applicable Spanish legislation, the following information is provided regarding the processing of personal data.

Data Controller: Christopher Michael Caples
NIE: Y7865284B
Trade Name: El Dorado Beach Resort
Address: Calle Ribera Baja 14, 18690 Almuñécar (Granada), Spain
Email: info@doradobeachresort.com
Website: www.doradobeachresort.com

2. Purpose of Data Processing

El Dorado Beach Resort collects and processes personal data for the following purposes:

2.1 Reservation Management

• Managing accommodation reservations.
• Processing booking requests, modifications, and cancellations.
• Providing customer service before, during, and after a stay.
• Communicating important reservation information.

2.2 Guest Registration and Legal Compliance

• Verifying guest identities.
• Collecting legally required guest information.
• Complying with Spanish tourism regulations and public security requirements.
• Reporting guest information to competent authorities where required by law.

2.3 Online Check-In and Identity Verification

Through Chekin and related service providers, El Dorado Beach Resort may process guest information for:

• Online check-in.
• Identity verification.
• Collection and validation of identification documents.
• Digital signature of rental agreements and required documentation.
• Security deposit management and payment authorizations.
• Compliance with mandatory guest registration obligations.

2.4 Payment Processing

• Processing accommodation payments.
• Managing deposits and security authorizations.
• Fraud prevention and transaction security.
• Processing refunds and chargebacks.

2.5 Guest Communications

• Reservation confirmations.
• Arrival and departure instructions.
• Customer support.
• Operational communications during a stay.
• Communications through email, telephone, SMS, and WhatsApp.

2.6 Marketing Communications

With the guest’s consent where required, El Dorado Beach Resort may send:

• Newsletters.
• Promotional offers.
• Special packages.
• Resort updates.
• Customer satisfaction surveys.

Guests may unsubscribe from marketing communications at any time.

2.7 Property Security

• Protection of guests, staff, visitors, and property.
• Monitoring exterior common areas through video surveillance systems.
• Investigation of security incidents, fraud, vandalism, theft, or other unlawful activities.

2.8 Website Operation

• Website administration.
• Security monitoring.
• Analytics and performance improvement.
• Compliance with legal obligations.

3. Categories of Personal Data

Depending on the services requested, El Dorado Beach Resort may process:

Identification Data

• Full name.
• Date of birth.
• Nationality.
• Passport number.
• DNI.
• NIE.
• Driver’s license information where applicable.
• Signature data.

Contact Information

• Postal address.
• Email address.
• Telephone number.

Reservation Information

• Arrival and departure dates.
• Number of guests.
• Reservation preferences.
• Special requests.

Payment Information

• Payment transaction data.
• Deposit information.
• Security authorization records.

Legal Registration Information

• Information required by Spanish tourism and security regulations.
• Guest registration records.

Communication Information

• Email correspondence.
• WhatsApp communications.
• Customer service records.

Vehicle Information

• Vehicle registration details when parking services are requested.

Video Surveillance Data

• CCTV recordings from monitored exterior areas.

Website Data

• IP address.
• Browser information.
• Device information.
• Cookie and analytics data.

4. Legal Basis for Processing

Personal data is processed based on:

4.1 Contract Performance

Processing necessary to provide accommodation services and fulfill reservation obligations.

4.2 Legal Obligations

Processing required by Spanish tourism regulations, security regulations, tax legislation, accounting requirements, and other applicable laws.

4.3 Legitimate Interests

• Property security.
• Fraud prevention.
• Customer service improvement.
• Business administration.
• Protection of legal rights.

4.4 Consent

Where required, personal data may be processed based on consent, including for marketing communications. Consent may be withdrawn at any time.

5. Recipients of Personal Data

Personal data may be shared with:

• Airbnb.
• Booking.com.
• VRBO.
• Stripe.
• Chekin.
• Website hosting providers.
• Cloud service providers.
• Technology and software providers.
• Professional advisors including legal and accounting consultants.
• Insurance companies.
• Public authorities and law enforcement agencies when required by law.

Personal data is never sold to third parties.

6. Chekin Services

El Dorado Beach Resort utilizes Chekin to facilitate:

• Online check-in.
• Identity verification.
• Collection and validation of identification documents.
• Digital execution of rental agreements.
• Security deposit processing and payment authorizations.
• Guest registration compliance.
• Transmission of legally required information to competent authorities.

Guests completing online check-in through Chekin acknowledge that their personal data may be processed by Chekin in accordance with its own privacy policies and applicable data protection legislation.

7. International Data Transfers

Certain service providers utilized by El Dorado Beach Resort may process information outside the European Economic Area.

Where international transfers occur, appropriate safeguards will be implemented in accordance with GDPR requirements.

8. Data Retention

Personal data will be retained only for as long as necessary to:

• Fulfill contractual obligations.
• Comply with legal requirements.
• Resolve disputes.
• Enforce agreements.
• Meet tax and accounting obligations.

When retention is no longer required, personal data will be securely deleted or anonymized.

9. Video Surveillance

For security purposes, El Dorado Beach Resort operates video surveillance systems covering certain exterior areas, including:

• Property entrances.
• Gates.
• Parking areas.
• Exterior common areas.
• Grounds and perimeter areas.

No video surveillance cameras are installed inside guest accommodations.

Recordings may be reviewed and disclosed where necessary for:

• Security investigations.
• Insurance claims.
• Legal proceedings.
• Compliance with legal obligations.

Unless required for an ongoing investigation or legal proceeding, recordings are generally retained for no longer than thirty (30) days.

10. WhatsApp Communications

Guests may choose to communicate with El Dorado Beach Resort through WhatsApp.

By communicating through WhatsApp, guests acknowledge that communications may be processed by WhatsApp and its affiliated service providers under their own privacy policies.

WhatsApp may be used for:

• Reservation assistance.
• Check-in instructions.
• Arrival coordination.
• Guest support.
• Operational communications during a stay.
• Promotional communications where consent has been provided.

Guests may opt out of marketing communications at any time.

11. Rights of Data Subjects

Guests may exercise the following rights:

• Right of access.
• Right of rectification.
• Right of erasure.
• Right to restriction of processing.
• Right to data portability.
• Right to object.
• Right to withdraw consent.
• Right not to be subject solely to automated decision-making.

Requests may be submitted to: info@doradobeachresort.com

12. Children’s Data

Personal data relating to minors may be processed where necessary for accommodation services and compliance with legal obligations.

Where consent is required by law, authorization from a parent or legal guardian will be obtained.

13. Security of Personal Data

El Dorado Beach Resort implements appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, destruction, or misuse.

14. Third-Party Websites

The website may contain links to third-party websites.

El Dorado Beach Resort is not responsible for the privacy practices, policies, or content of third-party websites.

15. Complaints

Individuals who believe their personal data has been processed unlawfully may file a complaint with:

Agencia Española de Protección de Datos (AEPD)
Website: https://www.aepd.es

16. Changes to This Privacy Policy

El Dorado Beach Resort reserves the right to modify this Privacy Policy at any time to reflect legal, regulatory, operational, or technological changes.

The most current version will always be available at www.doradobeachresort.com.

17. Acceptance of This Policy

By using the website, making a reservation, completing online check-in, communicating with El Dorado Beach Resort, or staying at the property, guests acknowledge that they have read, understood, and accepted this Privacy Policy.